Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
General Summary
Under general supervision of the VP of Retail Operations and in compliance with Credit Union policies and procedures, assists the Contact Center Experience or Operations Manager in the day-to-day organization and direction of contact center operations. Ensures that account, teller, and loan services or other duties as assigned are provided in a manner consistent with Credit Union policy, practice, and goals.
Major Duties and Responsibilities
Education:High school diploma or equivalent plus (5) five years relevant experience or bachelor’s degree in business or related field and one (1) year relevant experience required.
Experience: Three (3) years of supervisory/managerial responsible experience in a contact center environment with prior consumer lending, teller operations, collections, new accounts, banking regulations operations preferred.
Skills:Working knowledge of consumer lending required. Excellent math and analytical skills required. Ability to manage multiple tasks and supervise multiple people in a challenging environment. Excellent critical thinking skills required. Proficiency with PC applications such as Outlook, Word and Excel required.
Communication:Excellent oral and written communication skills required. Ability to communicate in a professional and effective manner with all levels of Credit Union staff, vendors, Board Members, and members.
Supervisory:Minimum (2) two years of managerial experience required.
Time In Service: None Required.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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