solutions center representative.
atlanta , georgia (remote)
posted today
job details
summary
$18.99 – $19 per hour
temp to perm
high school
category business and financial operations occupations
referenceAB_4524509
job details
We are seeking a motivated Solutions Center Representative to join our customer service team. In this role, you will be the first point of contact for investment professionals, plan sponsors, and members, providing expert assistance and guidance on a wide range of financial products and services. Join our dynamic team, a leading provider of financial solutions committed to helping individuals and organizations achieve their long-term goals. We’re dedicated to delivering exceptional service and support to our clients, ensuring their financial success and security. APPLY NOW!!!
salary: $18.99 – $19 per hour
shift: First
work hours: 8 AM – 8 PM
education: High School
Responsibilities
Receives and responds to incoming calls from investment professionals, plan sponsors, and members on various topics.
Understands the different product suites, including the current line-up and products no longer sold that still require servicing.
Proactively offers consultative expertise to address underlying needs.
Documents conversations to enhance customer relationships and compliance.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation, and/or benefits about the plan/contract.
Ensures compliance with FINRA, Nationwide policies, firms, plan documents, and state and local laws.
Analyzes and resolves issues efficiently, aiming for first-time resolution.
Collaborates with internal teams to address escalated matters.
Implements lean methodology for problem-solving and team collaboration.
Participates in regular meetings with leadership to discuss career growth and goals.
Skills
Active Listening
Business solutions
Creative Solutions
problem-solving
Empathy
Conflict Resolution
Sales Skills
Teamwork
FINRA Knowledge
Technical Aptitude
Call Center
Finance
Business Administration
Economics
Insurance
Communications
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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LW
linda wright
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