Job Summary
Responsible for planning, organizing, directing and/or controlling
all aspects pertaining to research functions of assigned department’s internal and external customer service, staffing and financial
management operations pertaining to areas including (but not limited to) research and development in geological, chemical, biological, and
archeological studies, statistical methods, technical reporting, and outcomes publishing. Acts as a catalyst between the department and its
customers and staff to ensure continuity and quality of service and care.
Responsibilities
1. Forecasts, develops and
implements policies and procedures in the areas of customer service, staffing and budgetary goals and objectives that are consistent with
University of Utahs policies.
2. Markets and promotes new and existing programs and services to internal and external
customers.
3. Participates in University-wide committees to establish customer service standards and administrative plans and
policies.
4. Facilitates cooperative and collaborative community and institutional relationships.
5. Ensures customer
satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
6. Develops departmental
strategies consistent with the assigned departments continuous quality improvement program.
7. Ensures competency of staff through
the development and/or presentation of educational programs and through on going staff performance evaluations.
Minimum
Qualifications
Requires a Bachelors degree in a related area of assignment or equivalency (one year of education can be substituted
for two years of related work experience) and 6 years of progressively more responsible management experience. Background knowledge of
assigned departments area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated
leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure
the smooth operation of department. Completion of provided supervisory training within one year of employment may be
required.
Masters degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position description.
Preferences
Special
Instructions
Requisition Number: PRN38036B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 02030 – HCI Diversity and Inclusion
Location: Campus
Pay Rate Range: 60700 to 115300
Close
Date:
Open Until Filled: Yes
To apply, visit https://utah.peopleadmin.com/postings/162556
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