Enrollment Services Specialist, Senior
Registrar’s Office
Georgia State University
In the Office of the Registrar, Enrollment & Registration is looking to fill Enrollment Services Specialist, Senior position located at our Dunwoody, Ga office. The primary responsibility of the Enrollment Services Specialist, Sr. position is to play an important role of assisting and handling calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoring Q-Nomy queuing system, Salesforce cases submitted by students for assistance, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries.
WHAT MAKES The Registrar’s Office A GREAT PLACE TO WORK?
· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
HERE IS WHAT YOU WILL DO
Provide immediate assistance in investigating and resolving problems which cannot be solved by an Enrollment Services Specialist with 1st tier & 2nd tier enrollment services calls and student visits.
· Assist the Assistant Registrar and Associate Registrar with monitoring student inquiries submitted in Salesforce by students; Assist with reports, and Q-Nomy queuing system for in-person.
· Handle escalated calls, complaints, questions, and inquiries. Provide excellent customer service within a high-volume Enrollment Services Center environment.
· Provide cross-functional services in enrollment services which include registration, academic and biographical records, and issues related to campus and online course enrollment from the start of a student’s academic career through graduation.
· Assist with completing the necessary process or action to make referrals to the appropriate campus resource for continued service and resolution.
Qualifications
Minimum Hiring Qualifications:
Bachelor’s degree and three years of related experience; or a combination of education and experience.
College/Business Unit
03/05/24, 4:59:00 AM
College/Business Unit: Enrollment Management
Location: Atlanta Campus
Job Posting: 02/22/24, 3:14:04 PM
Job ID: 265081 About Us For more than 50 years, Kennesaw State University has been known for its entrepreneurial spirit...
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