Rhodes College is hiring a Campus Visit Data Coordinator. This position works with Campus Visit Service Coordinator, Director of Admission, student interns, coaches, and volunteers to coordinate visit data and create visit itineraries for prospective students and their families. Provide professional and quality customer service in-person and via phone to all guests of the Office of Admission.
Job Requirements:
High school degree required; college degree preferred.
Proficiency in Microsoft Word and Excel required with some website content updating skills preferred.
Must be comfortable working in new computer software programs.
Must have exceptional communication and interpersonal skills and the ability to prioritize and manage multiple projects.
Demonstrated quality customer service experience required.
Must be self-directed, have a passion for serving others, and enjoy working in a team-based environment.
Experience with customer service software preferred.
Job Responsibilities:
Work as a team with interns and Campus Visit Service Coordinator to ensure a quality campus experience for students and families. Greet students and families arriving daily to visit the College.
Manage on-line visit requests, send confirmations, and update on-line visit software with appropriate visit information. Work with Enrollment Services to initiate process improvement regarding on-line scheduling and customer concerns.
Effectively communicate with current members of the College community and prospective students and families regarding visit requests in order to create a personalized visit.
Work with both internal and external software developers to improve data management and maintain customer driven systems.
Share cross-functional responsibilities with Campus Visit Service Coordinator.
Respond to general information about the college through admission email address and phone calls, directing calls to appropriate staff members as needed. Provide courteous customer service in person, through email and on the phone.
Collaborate with and provide guidance for student employees and interns who help support campus visit tasks.
Maintain working knowledge of office policies and procedures and of computers and software used in the office.
Assist with administrative responsibilities as assigned by Vice President, Director, and/or Senior Associate Directors, including but not limited to work orders and supply orders as needed for visit facilities.
Physical Demands:
General office environment. Requires sitting for extended periods of time, reaching, visual acumen and manual dexterity for working with computer key boards.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
Close visual acuity to review both print and electronic documents.
Frequent typing using the keyboard.
A complete application includes a cover letter and a resume.
Rhodes offers an excellent benefits package and a great working environment. We are an equal opportunity employer with a commitment to diversity in the workforce.
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