Main Campus – Boston, MA
R09985
Located in Boston’s historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women’s undergraduate program and graduate programs open to all.
You’re joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You’ll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace.
Simmons University is committed to inclusive excellence in all aspects of an individual’s community experience. As a university that prioritizes diversity, equity, and inclusion, we encourage applications from all under-represented groups and are focused on inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer.
JOB SUMMARY
The Technology Support Analyst will provide media services and IT support for Simmons Faculty, students, and staff. The analyst will also provide project-related support (e.g. classroom media upgrades, desktop upgrades, customer training, deployments of new IT services) as needed. This position requires well rounded media, desktop, technical, and project skills, and the ability to resolve the majority of issues without escalation to another resource. The ability to provide outstanding customer service is a must. The analyst works assisting a Senior AV/Media Engineer with more complex projects and works for a Support Manager in delivering daily break/fix support, service request fulfillment, event planning and support. The successful candidate will demonstrate a professional demeanor with well-developed interpersonal and customer service skills. Individual is expected to have and maintain a current broad-based knowledge of computer hardware, software, and networking technologies.
Campus media services include: audio, video, control systems technologies (Crestron, Extron), video teleconferencing (VTC), web conferencing, audio mixers, ceiling and wall mounted speakers, video display devices (projectors, screens, large screen flat panel TVs), AV media sources (DVD, VCR, PCs, etc.), PC interfaces, AV cables and terminations, and AV mounting devices. Campus technology services include: hardware and software support for Dell/Windows and Apple/iOS PCs and laptops, mobile devices, printers, and basic networking support.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Support & Operations
Consultation & Solutions
OTHER DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
COMPETENCIES
WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS
Required Application Materials:Salary Grade
H06
Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 (“My Experience”) of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual’s community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus—Boston-MA/Technology-Support-Analyst_R09985
Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.
We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example – sharing a commitment to excellence and putting the students first.
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