Job Title: Major Accounts Billing Clerk (Billing & Credit Specialist Senior)
Job Code: 128654
Grade: 36
Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.
Complex responsibilities related to primary focus of job area. Uses best practices and in-depth business knowledge to solve complex problems and improve products or services. May adapt procedures, processes and techniques to meet the more complex requirements of position.
* Track and communicate data with all levels of employees.
* Compile and record data in compliance with company policies.
* Resolves complex questions and problems.
* Performs multiple duties within department.
* Maintain extremely confidential documents.
* May serve as point of contact for large/complex accounts.
* May serve as liaison for large/complex accounts.
* Maintains special accounts and/or process
* High School Diploma/GED And 5 years related SAP experience.
* May be required to work overtime and weekends and holidays.
* May be required to work non-standard work schedules.
* May require ability to work from home.
* Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.
* Work is performed in an office environment in cubicles.
* May work in an open office environment with normal levels of noise.
* May exert up to 20 lbs. of force occasionally to move objects.
* May involve walking or standing for brief periods of time.
* May occasionally travel to locations outside of primary work location for training, meetings, etc.
* All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.’s Drug Testing Plan.
* Decision Quality: Considers various inputs, criteria, and trade-offs to arrive at effective decisions and recommendations.
* Customer Focus: Independently anticipates and meets customer needs.
* Communicates Effectively: Clear, concise, and professional in communication.
* Collaborates: Involves others as appropriate to accomplish individual and group goals.
* Ensures Accountability: Monitors progress of performance and changes approach accordingly.
* Action Oriented: Takes action to resolve problems when they arise.
* Drives Results: Drives tasks to successful completion and closure.
* Self-Development: Identifies clear development goals and tactics.
* Demonstrated excellent SAP Navigation and analytical skills.
* Proven ability to recognize process improvement opportunities.
* Working knowledge of Microsoft Applications.
* Pre-Employment Drug Screen
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