ASOD Oral Maxillofacial Surg-434200
Career Area:
Administrative/Clerical Support
Is this an internal only recruitment?:
No
Posting Open Date :
01/08/2024
Application Deadline:
01/22/2024
Position Type:
Permanent Staff (SHRA)
Position Title:
Admin Support Associate – Journey
Salary Grade Equivalent:
GN04
Working Title:
Patient Relations Representative
Position Number:
00057733
Vacancy ID:
P018534
Full-time/Part-time Permanent/Time-Limited:
Full-Time Permanent
Hours per week:
40
Work Schedule:
M-F 8:00am – 5:00pm
Work Location:
Chapel Hill, NC
Position Location:
North Carolina, US
Hiring Range:
$32,559 – $38,000
Pay Band Information:
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:
The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.
Position Summary:
The Patient Relations Representative is primarily responsible for patient registration; maintaining clinic schedules (scheduling, canceling, modifying, and/or reconciling) in EPIC; communicating with faculty and clinical staff concerning appointments; answering phone calls; performing cashiering duties; verifying insurance eligibility.
Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience:
The successful candidate must demonstrate very strong interpersonal, communication (both oral and written), and organizational skills. The ability to multi-task, including scheduling appointments and answering multiple lines, while meeting with students, residents, and faculty is essential.
Preferred Qualifications, Competencies, and Experience:
Prior experience using EPIC (electronic medical record system). Proficiency in dental and medical terminology is essential. Must be proficient in Microsoft Office Suite, including Word, Excel and Outlook.
Campus Security Authority Responsibilities:
Not Applicable.
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