INSTRUCTIONS TO APPLICANT:
During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents.
Please provide the following documents:
If you need assistance, please contact us at [email protected]
SUMMARY:
Provide tier 2 technical support to customers both over the phone using remote support tools and in person. The Help Desk Technician will be using their technical skills and expertise to resolve issues and properly ensure that complex and/or high priority problems are elevated to specialized support groups for resolution when needed. Acts as initial contact for customers and assists in providing user-level technical support. Routinely receives guidance and training to support the needs of the department.
DUTIES & RESPONSIBILITIES:
MINIMUM REQUIREMENTS:
PREFERRED EDUCATION / SKILLS/ EXPERIENCE:
SUPERVISION OF OTHERS:
None
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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