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The Job/What You’ll Do:
The Dispatch Team Lead will be responsible for managing dispatch functions for crisis line services. The Dispatch Team lead will be responsible for facilitating, tracking, and ensuring dispatch functions including dispatch of mobile crisis teams, trains and collaborates with mobile crisis team providers, and assists with other Dispatching tasks as needed. The Dispatch Specialist Team Lead promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence.
Schedule: Wednesday – Saturday
Wednesday Shift: 3:00pm – 9:00pm
Thursday – Saturday Shifts: 9:00am – 9:00pm
Responsibilities:
Knowledge, Skills, Abilities:
Education & Experience:
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa County as well as Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client’s lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.
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