Harvard Law School
64294BR
Job Summary
Service Desk Assistants support the work of the Harvard Law School Service Desk team, providing attentive and customer-focused technology support to our community of students, faculty, staff, and visitors.
The ideal candidate understands the importance of empathy, active listening, and accountability when working with the HLS community to deliver technology solutions. The successful candidate will also have some prior in-person customer service experience and a working understanding of technical endpoints, such as Windows and Apple personal computers and basic Office products.
Position Description
As a Service Desk Assistant you will:
Basic Qualifications
Minimum 6 months to one year of experience relevant to the essential responsibilities and providing customer service.
Additional Qualifications and Skills
We are looking for people with:
Physical Requirements
Must be able to individually lift, move and install computer and audio/visual equipment up to 50 lbs. and periodically up to 100 lbs. with the assistance of others.
Working Conditions
Additional Information
We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources.
About Us
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.
Benefits
We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Job Function
Faculty & Student Services, Information Technology
Department Office Location
USA – MA – Cambridge
Job Code
403057 Computer Assistant
Work Format
On-Site
Sub-Unit
*
Salary Grade
052
Department
Information Technology Services
Union
55 – Hvd Union Cler & Tech Workers
Time Status
Full-time
Pre-Employment Screening
Criminal, Identity
Schedule
35hrs/week, M-F. See Working Conditions for additional information.
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
#LI-MH1
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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