UC San Diego values equity, diversity, and inclusion. If you are interested in
being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or
transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by
11/13/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special
Selection Applicants: Apply by 11/22/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Selected candidate may be hired at a level III or IV.
This position will remain open until
filled.
DESCRIPTION
The selected candidate will serve within The Office of Experience
Transformation as a coach on patient experience implementation and design. The Experience Transformation Coach works with team members
across the organization including senior leaders, management, nursing and physician leaders, physicians, faculty, and staff to analyze
existing practices and identify opportunities (related to patient experience) to design and implement patient experience improvement
methodologies, tools, and principles.
Operating at the forefront of the Experience Transformation practice, the coach directs needs
assessment processes utilizing NRC, Social Media, PARS, and iReport data to drive decisions and priorities. The coach performs complex,
high-level data analysis, tracking, reporting, trending, strategy development, planning, and presentation design and delivery and is
responsible for the design, development, and presentation of coaching programs and consultative support in order to increase patient
satisfaction.
The Experience Transformation Coach participates in goal establishment, communication, and assists in the development
of action plans and timelines for completion. Along with the Office of Experience Transformation, the coach is responsible for identifying
post “Leading the Way” salon offerings, developing content and curriculum, and facilitating team member and leader salons. The coach will
perform other consultant-related functions as required.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS
Pay Transparency Act
Annual Full Pay Range: $78,900 – $179,900 (will be prorated if the appointment
percentage is less than 100%)
Hourly Equivalent: $37.79 – $86.16
Factors in determining the appropriate compensation for a
role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.
The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for
this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal
equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be
required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local
public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.)
must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health
is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and
community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center,
Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite
you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job,
applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered
during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working
and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students,
faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete
University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit
smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be
subject to drug screening.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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