Position Summary:
The IT Telecomm engineer works with telecommunications equipment and services to solve problems, assess situations and apply solutions including: Cisco UCCX call flow design and scripting, support of Cisco Finesse, contact center report creation and management, setup of contact center display boards, and installation of patches and system upgrades for Cisco Unified Communications products. Will be responsible for project management, cost estimation, & implementation planning. Coordinates vendor support and works with telco providers to order and support SIP trunks and other voice circuits. Provides support to Telecom Technicians and to business owners in maintaining the Carle phone service standards. Creates detailed, as-built documentation and support procedures. Telecom Engineer will also assist with the implementation of a dial plan for the organization.
Qualifications:
EDUCATIONAL REQUIREMENTS
Bachelors Engineering General or Five (5) years of Telecommunications experience with strong engineering background.
CERTIFICATION & LICENSURE REQUIREMENTS
Driver’s License Illinois and
EXPERIENCE REQUIREMENTS
Three (3) Telecommunications. Three (3) years of Telecommunications experience with strong engineering background. Must be a seasoned veteran in the Telecommunication field with good understanding of installation and repair of equipment. Must have experience with Cisco Unified Communications. Must possess a good understanding of Cisco Voice Gateways such as the VG Series Analog Routers. Knowledge of Cube routing and hardware is a plus.
SKILLS AND KNOWLEDGE
Must have good communication skills, be detail oriented, have the ability to multi-task, and be adaptable to change. Have excellent planning and organizational skills, as well as good decision-making/problem-solving skills. Maintain a strong customer focus. Have a good understanding of TCP/IP, networks, VOIP, QOS, wireless, and broadband. Knowledge of the telecommunications industry, telecom vendors and products, and service contracting.
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. | For more information: [email protected].
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
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