Merck & Co Hiring for IT Service Management Lead, AMS Global Support Functions job in Rahway Full Time

Brief Description of Position

The IT Service Management Lead is a member of the AMS Global Support Functions organization. This position works with Enterprise IT, Finance, and Operational areas to support the delivery of IT services in support of Finance and Corporate business outcomes. The incumbent is expected to work collaboratively with business partners, internal Company IT product management colleagues, and third-party solution providers/suppliers, consultants, and contractors with a strong focus on IT Service Management processes, finance application support, and analytical skills to troubleshoot and resolve issues.

This position ensures alignment with the organization’s quality and compliance requirements, as well as activities related to new deployments, sustainment efforts, maintenance, and actions to enhance applications.

Responsibilities:

• Operate a regional and global application portfolio, and ensure end-to-end operations management
• Create & maintain relationships with stakeholders in the assigned area
• Support the finance monthly closing and reporting cycle
• Provide advice, guidance, and direction in carrying out plans and procedures; ensures IT operations meet business needs for speed, quality and compliance
• Identify and implement opportunities for process simplification and improvement
• Lead client-facing monthly and quarterly financial close daily status calls
• Support business partners with in-depth analysis and understanding of application data processing

Qualifications, Skills & Experience:

• Minimum of 3 years of application management experience with hands on experience related to finance applications
• Business acumen and understanding of planning, budget and forecasting processes
• Advanced Excel skills and using IT applications to organize and analyze data
• Analytical and problem-solving skills
• Strong understanding of ITIL and IT Service Management
• Effective communication skills (oral & written) with demonstrated attention to detail and experience in multicultural communication
• Demonstrated ability to achieve business outcomes while working independently in a highly complex and dynamic environment

Preferred:

• Knowledge of SAP (finance modules)
• Experience supporting enterprise applications, overseeing managed services, and executing projects
• Experience with managing outsourced service providers
• Experience with Service Management Tools (Remedy, Service Now)
• Demonstrated experience using Six Sigma and/ or Lean principles
• Strong interpersonal skills with ability to influence and build relationships across broad range of stakeholders

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We offer:

• Competitive remuneration
• Flexible working hours
• Position in a leading global healthcare company
• Possibility to work from home
• Challenging career
• Professional growth based on performance
• Innovative and flexible working environment
• Wide range of benefits

Who we are…

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully-
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-

Employee Status:
Regular

Relocation:

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Requisition ID:R253742