Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.
Job Summary
Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students.
Responsibilities
Required Qualifications
Educational Requirements
High School diploma or GED AND two years of experience providing assistance to students or customers regarding inquiries, complaints or problems
Other Required Qualifications
Ability to read, write and perform mathematical calculations at a level associated with the completion of a high school diploma or equivalent
Sufficient experience to understand the basic principles relevant to the major duties of the position
Demonstrated strong telephone, email and interpersonal communication skills
Preferred Qualifications
Additional Preferred Qualifications
Current notary or willing to become a notary republic (PREFFERED)
Preferred Educational Qualifications
Associate degree from an accredited institution
Preferred Experience
Work experience in a University’s office of registration, admissions, cashiering, financial aid, support services or a related function
Strong computer knowledge with the ability to navigate through Microsoft Office applications
Demonstrate strong organizational skills and ability to handle multiple tasks simultaneously and set priorities.
Proposed Salary
Salary range is from $30,000 to $32,000.
Knowledge, Skills, & Abilities
ABILITIES
Communicate effectively and convey clear, timely, persuasive messages that positively influence the thoughts and actions of others
Work with administration, staff, faculty and students in a collaborative team setting and uses multiple perspectives to enhance the attainment of organizational goals
Prioritize and perform multiple tasks in the same time frame, handle interruptions appropriately, and return to incomplete tasks in a varied, distracting and busy environment
Work in a fast-paced environment with a high degree of accuracy and emotional intelligence
Develop and maintain records, both conventional and electronic including sorting and calculating data; and import/export; data from/to other software applications;
Compose, edit and proofread written material for accuracy and to identify and correct errors;
Consistently and accurately document information and/or update records and procedures;
Work independently and meet strict deadlines;
Demonstrate proficiency in database and spreadsheet development;
Maintain confidentiality regarding student and institutional files;
Build relationships and collaborate effectively with various stakeholders inside and outside the institution
KNOWLEDGE
Modern office practices and procedures;
Knowledge of the use of a variety of office equipment
Using Microsoft Office suite and other productivity software to perform complex word processing, data base, spreadsheet and Outlook functions
Using the web and research databases.
SKILLS
Providing superior customer service to students, applicants, and the general public;
Decision making and problem solving
Confidentiality and maintenance of files and records
Completion of reports in a timely and effective manner
Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Precise, effective, and accurate written and verbal communication
Attention to timeliness, details, and accuracy
Multi-tasking to successfully perform, organize and prioritize multiple projects with conflicting/coinciding deadlines
Taking initiative seeking work assignments before they are assigned by the supervisor
Accountability: accepts personal responsibility for the quality and timeliness of his/her work and can be relied upon to achieve excellent results with little need for supervisor oversight
Contact Information
For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at [email protected]. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at [email protected].
Equal Employment Opportunity
Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.
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