Description
The ideal candidate will have a can-do attitude and will serve as the first point of contact for internal users seeking technical assistance. She/He will perform remote troubleshooting, walking the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.
She or he must have a passion for supporting software users with cordiality, effectiveness, and efficiency. You should be able to bring insights to the engineering team based on customer feedback. Must also possess the ability to diagnose and resolve basic technical issues and good understanding of computer systems.
Education Details
BA or BS degree.
The Must-Haves
Proven experience as a help desk technician or other customer support role
Excellent communication skills
Customer-oriented and cool-tempered
The Usuals
Ability to multi-task and manage tasks with varying priorities;
Ability to work independently with minimal supervision;
Excellent verbal and written communication skills;
Willingness to learn;
Comfortable working in a multi-discipline, geographically dispersed team.
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company Overview Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Ready to stop being a cog on the wheel and start helping drive? At eSudo...
Apply For This JobJob DescriptionLocation: Morris Plains, NJ Novartis is unable to offer relocation support for this role: please only apply if this...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> IT Network Engineer Who we are looking for: At AGCO, we believe that when our...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We have the following requirement to support an ongoing contract at a federal agency. Interested...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job no: 524035 Work type: Staff Location: Long Beach Categories: Unit 9 – CSUEU –...
Apply For This Job