Monday – Friday (Full-Time)
$16 – $25 per hour
The Customer Service Representative (CSR) position is responsible for providing friendly and helpful service to all customers that call into the Call Center. CSR’s are also assigned a queue of early-stage delinquent auto finance accounts for payment reminders and resolution of accounts under 30 days past due. CSR’s will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.
ESSENTIAL JOB FUNCTIONS
ADDITIONAL JOB FUNCTIONS
Qualifications and Education Requirements
One or more years in a Call Center environment preferred. Previous work experience work experience in customer service, sales, or collections. Knowledge of collections processes and tactics. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. High school diploma or equivalent required.
Preferred Skills
Bilingual in both English and Spanish. Excellent understanding of reporting and report databases. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills.
Work Remotely
Job Type: Full-time
Pay: $16.00 – $25.00 per hour
Benefits:
Schedule:
Supplemental Pay:
Experience:
Work Location: Remote
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