Essential Duties and Responsibilities
Perform quality control, to insure records are accurately documented and processes, workflows, and procedures are consistently followed, so that application and service delivery is at a high level of quality.
Lead cross functional meetings with IT and business stakeholders at all levels, focused on process evaluation and improvements.
Drive data analysis to measure performance of processes, technology, and services.
Design and Deliver training to IT, covering IT and service management topics and tool usage.
Provide technical writing services in various forms for various IT and business audiences.
Provide analysis for special projects, initiatives, and IT asset hardware & software practices.
Provide guidance in applying service management and other relevant IT frameworks, methodologies, and standards ? including those defined by regulators.
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