Position Overview
We are looking to add a SaaS Customer Success Manager who will provide expertise in resolving customer service issues and completing projects for Company’s Professional Services and Billing Services Groups. Responsibilities includes serving as frontline to support our SAAS offering of Expertpower and partner with our projects and billing teams to maintain projects. You will work closely with customers and partner with many groups within the company including software development, project management and our sales staff.
Qualifications
acceptable
o Cybersecurity
o SSL Protocol – what it is and how it works
o Device peripherals – for example, router, switch, hub, and modems including their differences
o Active Directories
o VPN
o Diagnosing & Troubleshooting TCP Networks
o SQL servers and queries
o Connections
management. Voltage, Current, kWh, kw associated with building/site consumption.
and external stakeholders
Responsibilities
various markets to help customers realize the business value of our partnership and offerings. ‘Own the
customer’ as the single point of contact, defining a success plan with deliverables, and ensuring clear
communication across all activities of the customers” post-sale journey. Be consultative and build in-depth
relationships and a complete understanding of their business goals and objectives.
to final resolution.
Remote Opportunity
Kim Krauszer
Synerfac Technical Staffing
Phone: 732-271-9333
Fax: 732-271-9110
[email protected]
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