Position: Technical Support Representative (Electronic/ Electro-mechanical, NOT an I*T role)
Department: Service
Location: Irvine, CA, Alton Prkwy
Company summary:
InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodelling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology.
Position Summary:
This full-time Technical Support Representative will join the service team. Duties include but are not limited to: talking with customers over the phone to determine their specific hardware technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as providing occasional system maintenance support (will be trained).
This role is mostly customer support/ customer service with some electromechanical technical work.Our Service team works on our Radio Frequency laser platforms that we sell to private practice doctors. When customers need help with a technical issues, they call our Service team for help troubleshooting and the support rep tries to troubleshoot the issues and works with the technicians if great help is needed. If the team (technical support with the technicians), cannot resolve the issues, we then drop ship the platform to our office for a technician to get into the device and solve. This role mostly talks with customers over the phone to determine their specific technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as provides occasional system maintenance support.
It will be 95% Phone support with 5% hands on system services work.
Duties and Responsibilities:
Qualifications:
Other Preferred Knowledge, Skills, and Abilities:
Job Type: Full-time
Pay: $21.00 – $22.00 per hour
Benefits:
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Ability to commute/relocate:
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Work Location: One location
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