BrightStar Healthcare of Freehold Hiring for Customer Care Manager Job at Freehold, NJ Full Time

JOB DESCRIPTION

Customer Care Manager

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Customer Care Coordinator Job Responsibilities:

Scheduling and conducting interviews for our caregiving staff and completing related paperwork

Gathering required background information and paperwork (i.e. W-2’s, tax documents, references, background checks, etc)

Assigning employees to new cases. Monitoring client satisfaction process to ensure any new employees placed at a client are 100% satisfied with caregiver placement

Continual monitoring applicant status (i.e. active, pending, inactive, etc.) and updating caregiver roster

Continual monitoring of each employees required credentials and maintaining information in database

Maintenance of existing employee database, including: Maintaining employee database to ensure that all active employee certifications are in compliance with corporate, state and federal requirements

Gathering feedback on employee performance and customer satisfaction

Completing employee performance reviews at regular intervals

Answering office phones, including “on-call” phone after normal business hours.

• Ideal candidate will have at least one year of home care experience
• Must be a TEAM player!
• Flexibility and patience are a must!

Job Type: Full-time

Job Type: Full-time

Pay: $21.00 – $23.00 per hour

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Do you have any experience in healthcare?

Work Location: One location