Position Summary:
The Help Desk Technician will be responsible for providing day to day technology support to the company’s end users. The role will include the monitoring, triaging, and attempted resolution for all inbound IT support tickets. Management of the helpdesk includes escalation and assignment tickets that cannot be immediately addressed, documenting all work attempted. In addition to the break/fix support, the role will include ownership of the onboarding/offboarding process of end users, including account setups, hardware procurement/setups, training, and account deactivation. Lastly, ad-hoc involvement in larger department/company projects will be required.
Key Job Responsibilities:
Requirements:
Education, Skills and Experience Requirements:
PM22
PI202026735
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